Troubleshooting and Support

When something looks wrong, start here.

When something looks wrong, start here.

Fixes for sign-in, password, editing, image, and audit problems, plus how to reach support.

If the sign-in email doesn't arrive, wait two minutes, check spam, confirm the address, then request a new link.

Magic links expire after 1 hour; request a new one from the Magic link page and use the newest email.

Check your email address and caps lock, or click Forgot password? on the login page.

If the password reset email doesn't arrive, check spam, confirm the address, then request another reset.

If a change isn't visible, check it saved, Published is on, and Show on homepage is on, then view your site's own address.

Match the image to its slot's shape, upload a larger file if it's blurry, and use a transparent PNG for logos.

Red numbers are errors and orange numbers are warnings; fix the highlighted field, then click Save & audit.

Email hello@eninesites.com or call +91 92092 36463 and tell us what you tried, what happened, and the page URL.